Exchanges are accepted up to 30 days from receiving your item and are subject to availability.
We offer free UK exchanges. Please email us at email@example.com with your name, order number, address & the new size you require. We will get back to you within 24 hours. Please note, we do not offer free international exchanges.
If you've just ordered and realised you need to exchange before we ship, please contact us asap at firstname.lastname@example.org and we will be able to confirm if your order has already shipped. If not, we will amend your order subject to stock availability.
FREE 30 DAY UK RETURNS
We hope you love your Lovari pieces, but if you're not 100% satisfied, we are happy to provide a full refund for all items that adhere to our returns policy below.
- Returns must be requested within 7 days of receiving your items and received back to us within 30 days from the date you received your items.
- All items must be unworn, unwashed and with original tags.
- Your refund includes the cost of the product but not any shipping paid on the original order.
We offer Free UK returns subject to our returns requirements above. Please note, if you are not a UK customer, you will be required to pay for the cost of postage back to our HQ. We recommend using a tracked postage method as we cannot process your return until it arrives back with us.
1. To request a return or an exchange, email email@example.com with your order number, name and address, and if possible, state the reason for return (this helps us improve our products for you!).
2. We will email you to confirm your return request is accepted within 24 hours. If your a UK customer and your the return request is accepted we will also send you a pre-paid shipping label to send the items back to us.
3. Once your return is received and inspected, we will notify you if your return is accepted or declined.
4. If your return is accepted, your refund will be processed and applied to the original method of payment. This can take up to 5 working days.
If you have any questions, or need any help, please reach out to us at firstname.lastname@example.org